At getsolids, we are committed to delivering your orders in a timely and secure manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.
1. Shipping Locations
We currently ship orders across India. For international shipping requests, please contact us before placing your order.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Time
Once dispatched, orders are usually delivered within 3–7 business days, depending on your location and the courier partner. Remote or rural areas may take longer.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process. We may offer free shipping promotions from time to time.
5. Order Tracking
After your order is shipped, a tracking ID and link will be shared via email or SMS. You can use this to monitor the delivery status.
6. Delays in Delivery
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high demand. We appreciate your patience in such cases.
7. Incorrect Address
Please ensure that the shipping address and contact details provided are accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete address details.
8. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us at admin@getsolids.com within 48 hours of delivery. We will investigate and take appropriate action.
